Prompt, efficient service! Work done as promised. The only feedback I have is that I would have appreciated a call from the tech advising when he was on his way..... especially when you're asking for a 4-5 hour window for the tech to show …
Tony was friendly, knowledgeable and got the issue fixed really quickly.
We were very happy with our service provided by Matt. Would recommend to friends and family!
Thank you for your kind words we think Matt is a great tech
Repairman John showed up early and was ready to fix the problem. All three issues with my under warranty refrigerator were diagnosed and repaired within 30 minutes. Great Job! Highly Recommended.
Great service. Matt was on time and very helpful in fixing our appliance. Will only use them in the future!!!
Responsive and thorough in diagnosing and resolving the problem. Thank you for the service.
Matt was very knowledgeable and professional as well as friendly. He conducted the inspection of the dryer and gave me a clear explanation of the issue and repair options. He went above and beyond by offering his expertise in regards to …
They came when they said they would and fixed the in less than 30 min
Great service, I would highly recommend Runyon!
Robert and Carolyn
Any time we have you out to repair an appliance we were very pleased. Prompt, courteous , knowledgeable and professional. I would definitely recommend you!
Good Job, showed up on time, fixed my refrigerator correctly.
Thank you for your service
Fast and courteous professionals
Thank you for such a great review!
Jul 23, 2017
Runyon Appliance Service
Overall, I am pleased with the results of your service to repair our Maytag brand washing machine. The service request was initially placed with OneGuard Home Warranties who then placed the request with Runyon Appliance LLC.
The initial service call to diagnosis the problem was done with the technician arriving as scheduled. The technician presented himself very well, he promptly went to work checking the machine. The cause of the problem was quickly determined, considering the scope of repairs needed, those repairs would be best performed at Runyon’s shop. As I learned later, his diagnosis was accurate in terms of what was wrong with the machine.
A schedule was set for the machine to be picked up.
The machine was repaired in a reasonable time and arrangements were made to deliver our washer back to us. Delv T. was the delivery person, he was polite, courteous and careful in handling the washer both in terms of pickup as well as delivery of the machine.
Correspondence with the Runyon office was timely and appropriate.
When the washer was returned, at first glance it appeared in fine shape. However, after re-installation and upon closer examination, I was disappointed to see dirt/greasy smudges on the inside of the lid and, to an even greater extent, in the tub area. Lint, dirt/greasy smudges were all around the periphery of the gray colored top ring of the tub and the white ring immediately above the tub. See pictures. The dirt/greasy smudges were not there when the washer was picked to go to the shop. Understanding that the washer was undergoing repair and things do sometimes get dirty in the performance of maintenance, the lack of cleanup is unacceptable in this type of service business. This creates an unfavorable impression for me….your ultimate customer. Put yourself in my shoes…..what would you be thinking if it had been your washer? How about the quality of the actual repair?
This washer was a part of the Condo purchase we made late last year, moving into this unit on January 31, 2017. Understanding that it was a used machine and in our initial inspection there were no signs evident of any damage/abuse or abnormal wear, it appeared to be clean and to have been well cared for, in other words – excellent shape.
Reference the picture. Concerning another detail having to do with the white semi-stationary ring that is above the gray ring. You will notice there is a small rough edged notch on the inner edge of this ring. Following the inner edge of this ring all the way around, there are multiple places where that edge is very rough or scuffed. In my opinion, this part was not manufactured that way, these rough edges present a surface that “could” snag or cause a problem with more delicate fabrics. The small notch, the rough edges as described, in combination with the large amount of lint and dirt on this ring leaves me with a thought…..during the re-assembly following repair, did parts from my washer become mixed with those of another similar washer and the part I am questioning is not the original part from my washer?
In considering “would I recommend your service to others” the points you earned came from several things, mostly from your promptness to solving my service need and a machine that has performed well since it was returned. Also, the courtesy of your repair technician, the actions of Delv T. your pickup/delivery person. In terms of correspondence, you did pretty good too with the “robo” calls. You lost points though with the lint, dirt/greasy smudges found inside the machine.
I tried to be a good customer but failed somewhat, both our cell phones and wired phone in this new home aren’t working reliably and sometimes created issues with communications with your office.
I would recommend Runyon Appliance LLC to others for service of their appliances. In the future when we have appliance repair needs, I would ask my home warranty provider if we could have your company handle our service. In the meantime, I would hope that you would insure that your in-shop technicians take pride in their efforts and have a supply of rags and solvent plus the mindset to clean up the equipment they just repaired. Maybe your delivery person should be equipped with the same. In exchange, I’ll insure that my phone systems are performing better.
21320 N. 56th Street Unit 1172
Phoenix, AZ 85054
Yes, I would gladly recommend you to friend or neighbor. I live alone and put off repairs because i don't like strange men in my house but John was so nice and easy going, explaining as he worked and he really listened to my tales of how …
They had serviced three of our rentals and we are happy with their work. We requested factory parts, if they didn't have them they'd order them and come out again to finish the jobs.
Microwave stopped heating. Runyon found a mechanical loose connection and it's up and running once again. Thanks!
Technician was polite and thorough.
The Tony the technician was very efficient. It took the part about as long as they said it would take to come in.
John our technician did a great job.
Professional and knowledgeable. Fixed ou ice maker quickly, accurately and arrived on time. Very good experience! Thanks!
Great and speedy service!
Runyon Appliances came out to fix our refrigerator; we had submitted a claim from our home warranty company. Within minutes of submitting the claim, I got a call from Runyon Appliances to schedule an appointment. The day before the …
Great guy- got the job done in a fast & effience way to get me back to using my washing machine- thks
Great Service, Great Communication and Great Work.
Great service! Professional staff :) Would certainly reach out to them again if service was needed !
I was very pleased with my serviceman, he was on time and completed the job promptly. I did have to wait a week for the apppointment.
Had such a wonderful experience with this company. The technician named Allen came out and seemed very knowledgeable. He solved the problem very quickly. I'm pleased with the service I received and highly recommend Runyon Appliance!
Taylor, thank you so much for taking a moment to give us such a great review!
They showed up within the 3 hour window they said they would. The very nice repair man knew exactly what was wrong and went right to work. He was finished and gone in about 20 minutes and we could get back on with our lives
Thank you Ron! Always glad to know a customer is pleased. I will pass this along to the tech who visited your home.
Technician was very knowledgeable. Parts had to be ordered. When parts arrived he came back out & put them in. He worked very quickly & had completed the repairs in approximately 15 minutes. So far, all is well. He was also very pleasant.
Hi Lynne, thank you so much for a great review!
Great company to work with. They schedule quickly, show up when they say and get the job done. We've used them multiple times and will continue to refer them as well.
Thank you so very much Miss Janet for such a great review!
Service was excellent. Technician arrived at the time provided, very knowledgeable and explained what work was to be completed. Attention to detail and care taken not to cause damage to any surrounding counter tops or appliances was …
My experience was for diagnostic only. Washer required new transmission and I took a buy out option from home warranty company.
Runyon Appliance staff were courteous. Technician who checked the appliances was professional and knowledgeable and explained well needed repairs for the dishwasher and refrigerator. I will plan to contact Runyon Appliance again in the future if/when needed.
Excellent job repairing the dishwasher – thank you.
Great company , lovely staff, great service.
professional, knowledgeable, pleasant, and right on time!
So glad to hear it ! Thank you for your business!
Job done very professionally.
Thank you for your business ! Have a great weekend !
Repair of the dishwasher was well done. Took quite a while, though.
On time. Professional. Knowledgeable. Would recommend.
Robert & Jaclyn
Our dishwasher was fixed quickly!
On time, clean, courteous and answered any questions I had. Plus, solved my problem. No repair needed.
Easy and reliable communication!
Good service, prompt and well communicated.
They were very understanding when I lost power during the time they were originally scheduled to come out. They rescheduled the appointment quickly and with a positive and understanding attitude. The service was quick and the technician was prompt.
They arrived in a timely manner, quickly assessed the problem, explained it clearly, and were gone with politeness and professionalism. I felt like they knew what they were doing. They were pleasant, efficient, and well spoken. I would hire…
my experience was excellent. The Tech was on time and was very knowledgeable and informative.
Thank you Allen for getting my microwave up and running.
Easy to schedule. Prompt arrival. Still do not think the auto defrost is working.
Great technicians and timely appt
They quickly scheduled a tech next business day in morning and was timely and prompt.....was great educating me on helping me fix my appliance.
Ajihba correctly diagnosed the issue and ordered the part. The only issue I had with Runyan was that it took 5 days to schedule an appointment(when it usually takes 1-2 days) and that was way too long. Then it took another 5 days to repair to get approval from AHS and reschedule. The tech did his job perfectly. It was the whole process that I found irritating. Not totally the fault of Runyan, but the process.
The did a great job... Showed up on time. fixed the problem quickly!!
Awesome! Prompt and got the job done fast
This was a great but humbling experience. As it turned out, the problem was with a worn knob. That said, problem easily solved and it's great when issues have simple answers. There are some companies that look (and charge for) zebras when a…
Great service, prompt and got the job done. Thank you!
Allen was professional and polite.
Fast and friendly
I have never had a problem with Runyon. They are on time, get the job done and if necessary will come back out without making a fuss.
On time, professional and knowledgeable
Very prompt and knowledgeable!
Prompt, courteous and professional service. The front office staff is very professional and helpful and willing to work with a client. I have always had a good experience with the front office contact staff. The technicians are knowledgeable and efficient. If a part need to be ordered , they return within a day or two to complete the job. We have always had a positive experience Runyon Appliance.
Service was exceptionally great
I give the scheduler and the tech an A plus
Definitely recommend to anyone
Will use in the future
Actually fixed the shower single handle faucet that now works better than it has for 17 years. Great job.
The workmen arrived on time and did their work professionally.
Great service. Technician very professional, helpful and proficient
I really like the technician he was friendly and honest. When they had to come back a second time there was no extra charge and they always showed up when they said they would, even on Saturday. The technician was literally at my home less …
I am so happy to hear that. looking forward to doing business with you again.
Arrived on time, immediately went to work testing our oven. after testing, he explained what had happened, which was actually normal with this oven (that wasnt covered in the appliance manual. overall pleased with the service and especially…
Abaija has been the most wonderful person to work with At Runyon appliances! He's professional, prompt , knowledgeable & great with my kids. I can't imagine using anyone else to help with our appliance repair needs.
Solid communications throughout process; technician resolved issue in very little time and was extraordinarily respectful; I highly recommend the business for refrigerator issues.
they did a good job thanks
Friendly knowledgeable man.
rose mary gardner
I have had 2 situations that have been resolved by runyon & both times by Abijah Martin. I would recommend
Was on time, friendly and didn't mind me watching and asking questions.
Located and fixed the problem quickly.
Excellent work. Courteous and on time.
Your tech was on time, knew the producer, had a iPad to show him the product service manual and found the problem with the ice maker within 10 mins. He had to order the part but called to schedule the installation of it asap and again made the appointment time and had the repair complete in a few mins
Very professional company and tech
My oven door hinge wan non- punctual. the repairman came in and said he could fix the existing part so there would be no waiting for a part to be delivered.
Runyon Appliance on time, fast, and honest. My choice in the future
Thank u so very much
Very responsive, thoughtful, clean and efficient.
Good experience. They came in and got the job done quickly.
Allen was on time and very knowledgeable. He fixed our microwave in a short amount of time and on the first visit. This was such an improvement from when we needed the microwave fixed before. That company was late for the first appointment…
Thank you for your business, looking forward to working with you again soon.
Thanks for fixing my washing machine so timely. Great Service.
very nice and professional
Arrived on time, texted to let me know when they would be at the house. Repair was done quickly and professionally.
Professional, friendly and fast.
The technician was exactly on time. The repair was finished in no time. Excellent!
Showed up on time, professional attitude, and worked efficiently. Issue was fixed in under an hour! Thanks, Runyon!
Each time we have used Runyon the tech has been on time and diagnosed the problem quickly. Parts that are ordered arrive fast and are installed correctly and quickly.
I've had them out 2 different times for different issues through home warranty and they are professional on time and have taken care of my issues. Thank you!
Called in for an appointment and they were able to work me into the day I needed. They called the day prior to confirm. Technician showed up right on time. He was pleasant and knowledgeable. He ordered the parts on site and informed us the …